FAQs

Downloading & Installing

  • How much does the app cost?

    The app is free to download and use. Some benefits may vary depending on if you purchased a protection product.

  • How do I download the app?

    Visit the App Store or Google Play and search for “Synergy Warranty”. Download for free!

  • How do I sign up?

    1. Download for free on Google Play or App Store

    2. Enter your email and create a password

    3. If we recognize your email, we will automate your sign up

    4. Verify your email and enter your Name and Contract # or Subscription # if you have it

Adding & Removing Assets

  • How do I add an asset?

    Select the image of your asset and then “Manage Garage” to view your Garage. Select “Add Asset” to add a new vehicle to your account.

  • How do I delete an asset?

    Select the image of your asset at the top of your page to view your Garage. Select “Manage Garage”. Slide the asset row to delete it.

  • What assets can I add to my Garage?

    You can add vehicles and RV’s to your garage.

Products & Documents

  • Where do I view my contract?

    Go to Products, Details to view a copy of your contract.

  • Why can’t I view my products?

    To find your contracts, make sure you sign up with the same information you used when purchasing your contract (email, last name, business name, contract # or subscription). Please allow 30 days for product information to appear. If more than 30 days have passed and your product information has not synced with the app, you can upload all Product related information into the Glovebox.

  • What is the Glovebox?

    The glovebox is a gallery that allows you to store any asset related documents in one place. Select the + to upload an image or document related to your asset.

  • Where is my owner’s manual?

    You can find a digital copy of your owners manual under Factory Warranty, OEM Warranty link.

  • Why can’t I view my recalls?

    You must have purchased an Axiom product in order to use this feature. If you’re still not seeing recalls, there may not be any active recalls on your vehicle.

  • Who is my Seller?

    If you purchased a Product, we will assign you to your Selling Dealer listed on your contract.